FREQUENTLY ASKED QUESTIONS
BIKE PARK - WEATHER - SAFETY - TRAILS
ACTIVITIES - RATES - CONDITIONS
BUY - RECHARGE MY MTB PASS IN LES ORRES
PRACTICAL INFORMATION SERVICES & EMERGENCIES
BIKE PARK - WEATHER - SAFETY - TRAILS
What are the opening hours of the chairlifts?
PIC VERT & PRELONGIS chairlifts from 9 a.m. to 5 p.m. / POUSTERLE chairlift from 9.15 a.m. to 4.40 p.m. on weekends in June from the 10th, continuously from July 1 to September 3 and on weekends in September until the 17th.
Where can I find the trail map?
On our website: les orresat the bottom of the page, Les Orres 1550, 1650 and 1800resort maps: Maps are also available from sales outlets and tourist offices.
Where can I find information on lifts and open runs?
You can find lift and slope information on this link and also on the mobile application- information is also available at the central ticket offices of Les Orres 1650 and the Tourist Office.
Where can I find the weather forecast?
You can find weather information here and on the météo et également sur mobile application - Information is also available from the central ticket offices at Les Orres 1650 and the Tourist Office.
Where are the webcams located?
There are 3 Webcams at different locations around the resort. A webcam on the snow front at 1650. A webcam at the top of TSD4 Crêtes at 2700m. A webcam at the top of TSD6 de Pousterle at 2720m.
Which chairlifts are open in summer?
The chairlifts open in summer can be used by mountain bikers or pedestrians. In summer, Pic Vert and Prélongis are open from the pre-opening weekends in June, and Pousterle should open from the last weekend in June.
Can I take the chairlift if I don't mountain bike?
Yes, I can take the Prélongis and Pic Vert chairlifts (departure from resort center 1650) and the Pousterle chairlift to enjoy the view or go to the 3 high-altitude restaurants available at the top of these chairlifts: Le Pic Vert (at the top of Pic Vert), le Chalet des fontaines (at the top of Prélongis) and le Zénith (at the top of Pousterle).
I've lost my smartphone or something else on the slopes or footpaths. Where can I go?
DFirst ask at the nearest sales outlet whether anything has been reported to them. The sales host will check whether the lost item has been reported.
Can I take my dog on the ski lifts?
En été, ils sont autorisés et si possible doivent être munis d’un harnais de sécurité.
ACTIVITIES - RATES - CONDITIONS
What packages or activities are available on activites.lesorres.com?
I can buy the following mountain bike packages or activities online - 4h to 6 days (public price or web excluded), - Season mountain bike package - Other activities: multi-activity pass, kids' club, girly ride, detox festival... Not available on our website are packages requiring proof of age (over 75 or under 5) or personal situation (disabled, etc.), and pedestrian tickets.
I'm having trouble buying online?
Please contact our online sales assistance 04 92 44 16 27. For any other information, please contact 04 92 44 01 61. I'm having problems paying online: When you are in the payment module and you are unable to pay by credit card (e.g. your credit card has been refused), we advise you to contact your bank to find out why.
I haven't received confirmation of my online order?
A confirmation email is sent to you as soon as your order has been validated and paid for by credit card. Please check that this email is not in your spam folder. If you have any doubts about whether your order has been validated, log in to your account on the Activities SITE, and check that your order has been recorded in the "My orders" section and that your e-mail address has been entered correctly.
I bought my package and reload card online, where can I pick them up?
If you have not directly reloaded a reload card in your possession, your package can be collected from a package dispenser using the confirmation number and/or QR Code sent to you by email. The various available pick-up points are also indicated and geolocated on our Activities WEBSITE. In summer, you can pick up your lift pass at the lift pass machines located next to the 1650 ticket offices.
BUY - RECHARGE MY MTB PASS IN LES ORRES
Where are the ski pass sales points/automatic dispensers located in the resort?
In summer, you can go to the ski pass vending machines (where you can withdraw, buy and top-up your ski passes) located next to the 1650 ticket offices or directly at the Les Orres 1650 ticket offices. But don't forget that you can top-up your ski passes at reduced prices if you buy them online 48 hours in advance on Activities or the Les Orres mobile app.
Where can I find a pass distributor in the resort?
There are 2 points of sale at Les Orres 1650: 2 on the snow front, next to the cash desks.
At the sales points: Cheques, cash, "ANCV Vacances" cheques (we don't give change), bank cards. We do not accept "sports vouchers", "ANCV Sport vouchers" or e-ANCV At ATMs: Bank cards only, CB and contactless CB. On our online sales site: Bank cards only (Visa, master card, euro card).
What should I do with the receipt given at the checkout?
Keep it! You must present it in the event of loss or breakage. Without it, we won't be able to help you out in the event of a problem. So put it in a pocket other than your ski pass, and preferably in a dry place (wallet, for example). Tip: take a photo of it with your smartphone, so you'll always have it with you!
What are the opening hours for ski pass sales outlets in the resort?
Les Orres 1650 sales point: 8.50am - 5.00pm. Weekends in June from the 10th, non-stop from July 1 to September 3 and weekends in September until the 18th.
Is there a free lift in Les Orres?
No, in summer the small carpet is not in operation, only the large carpet.
As a pedestrian, which lifts can I use?
The lifts accessible to pedestrians are the detachable chairlifts at Prélongis, Pousterle and Pic Vert. And the Préclaux carpet from 11:30 a.m. to 2 p.m.
Which lifts are accessible to people with reduced mobility?
Chairlifts accessible to people with reduced mobility are identified on the piste map by a wheelchair logo. These include the Fontaines, Pousterle, Prélongis, Pic Vert, Champ Lacas, Crêtes and Prébois chairlifts, as well as the Préclaux carpet lift.
Can I wear my pass wherever I want, or attach it to an elastic band?
The hands-free card should preferably be carried on your left, as the detectors at the lift entrances are always on your left. Put your card alone in a closed pocket so that it doesn't fall out when you take something else out of your pocket. Avoid piercing the card, as this may damage the chip. Do not place metallic or magnetic objects (telephone, bank card, small change) in the same pocket, as this may interfere with the recognition of the hands-free support card.
Do I have to show my lift pass at every lift?
No, your lift pass is a magnetic card that automatically gives you access to the lifts. Simply carry it in a closed pocket on the left-hand side, as the lift detectors are on that side.
I don't want a 2€ reload card for my pass, as I'm only going mountain biking once.
The card is compulsory as a support for the pass, so you need to either buy one or bring a compatible one (Skidata system) to recharge it.
Can I get a refund for my rechargeable card at the end of my stay?
No, like most resorts, we don't charge a deposit on cards, as they can be reused for future stays in our resort or others using the Skidata system (the most widespread). So remember to take them with you on your next vacation! Hands-free mounts are also available in summer!
I can't mountain bike anymore. Can I lend my husband's week pass to someone else?
No. All packages are personal, non-transferable and non-transferable. It cannot be lent or transferred, even if you can't or don't want to use it anymore. Caution (cf CGV): Any person using a ski lift giving access to the ski area covered by these terms and conditions, without a pass, or with a pass that does not comply with these terms and conditions, will be liable to the following penalties and proceedings: Payment of a lump-sum indemnity in lieu of prosecution. This lump-sum indemnity is equal to: TWICE the value of a one-day public fare ticket issued by the company in the event of a ticket belonging to a third party or an unjustified reduced fare FIVE times the value of a one-day public fare ticket issued by the company in the event of a repeat of the cases of fraud referred to in the previous paragraph or the absence of a ticket. (Articles L342-15 R 342-19 et R 342-20 du Code du Tourisme)
I've lost my lift pass. What should I do?
Don't panic: if you've kept the paper receipt you received with your lift pass, or your Internet transaction number, take it to a sales outlet and we'll issue a duplicate lift pass for a €10 handling fee. The lost ski pass will be blocked and cannot be used by a third party.
The winter/summer season pass is valid for the entire winter season, from the first to the last day of opening. It is also valid on lifts open during the summer season. The summer season pass is valid for the entire summer season, from the first to the last day of operation.
How long are MTB passes valid for?
The duration of a ski pass is always expressed in consecutive days. For example, a 2-day pass is valid for 2 consecutive days from the first day of mountain biking specified at the time of purchase. The same conditions apply to packages of 3 to 6 consecutive days. Days not used during the validity of the package cannot be carried over or reimbursed (see General Terms and Conditions). For hourly passes, the number of hours is counted consecutively, without interruption, from the first passage through the first lift terminal. If the hour credit has not been used up by the time the lifts close, it will not be carried over to a later day, nor will it be refunded or exchanged.
When can I buy an hourly pass?
Hourly passes can be purchased whenever you like. If purchased online, the 4h package is dated for a given day of use, but at a chosen time of day. In this case, you can recharge several 4h at different times on the same hands-free device (same card). Ex: you can buy it at 09:28 and only start at 10:52, your pass will be valid until 14:52. If purchased at the cash desk or from a vending machine, the 4h pass is not dated. In this case, it can be used on the day and at the time of your choice before the season closes. ATTENTION: you can only have ONE 4h pass at a time on a hands-free device. Ex: you can buy it at 10:45 a.m. on Tuesday and use it from 11:40 a.m. the next day.
No. Even if you start too late to use the 4 hours or 3 hours, the unused part of the pass will not be carried over or refunded.
Is my online MTB pass valid for a date other than the one I've chosen?
No, any MTB pass purchased online is dated, so it can only be used on the day chosen at the time of purchase.
My son will be 11 years old during our week. Which rate applies to the package?
For example, a child who turns 12 on July 23 and buys a week's package starting on July 21 (1st day of mountain biking) will be entitled to the child rate for the full duration of the package. However, if their package starts on or after July 23 (their birthday), they will have to buy an adult package.
I'm a student, am I entitled to a preferential rate?
Please note that the student offer only applies to post-baccalaureate students. The "student" rate is only valid in winter. Yes, on presentation of a valid student card or proof of student status, you will benefit from the preferential rate for one day or more, depending on the length of your stay (purchase at the ticket office only).
No, I have to go to a sales point with any official document (identity card, passport, family record book, etc.) or non-official document (health insurance card, health record) if you haven't thought of taking another form of proof. Please note, however, that without such proof, the sales host will not be able to issue a free pass.
What proof should I bring with me to claim a free lift pass for under-5s or over-75s?
Any official document (identity card, passport, family record book, etc.) or non-official document (health insurance card, health record) if you haven't thought of taking another form of proof. Please note, however, that without proof of identity, the sales host will not be able to issue a free pass.
I see uphill prices on some lifts, but what about downhill?
On our lifts, only the ascent is charged. You can borrow a free seat (if authorized) on the way down. People with reduced mobility. People with reduced mobility can benefit from a discount on presentation of a disability card. What's more, if the card specifies "need of accompaniment", the accompanying person will be entitled to free travel. All passes are, of course, valid for the same period. Please note that discounts cannot be combined, e.g. disabled discount + tribe offer.
Is there a special Bike Park pass?
No, there is no special Bike Park pass. To access it, you need the classic day pass. Except for special Bike Park events.
This rate applies to purchases made at least 48 hours before your 1st day of mountain biking, and only on our website. Please note that packages purchased at this rate are NOT EXCHANGEABLE OR REFUNDABLE. If you're not sure of your dates, it's best to stick to the public rate.
My child is ill. Can I get a refund for her pass?
Yes, any ticket issued at the public rate (which excludes "web excluded" rates) is modifiable or refundable as long as it has not been used and the expiry date of the ticket has not been exceeded.
Bank card insurance policies vary from card to card and bank to bank, so it's up to you to check with your bank. Our sales hosts can't provide you with this information. We also know from experience that bank insurance reimbursements, when they are successful, are always long and complicated, and that you will initially have to advance the costs - unlike our insurance.
PRACTICAL INFORMATION SERVICES & EMERGENCIES
There are 2 Crédit Agricole cash dispensers: 1 in the shopping arcade opposite the bakery in Les Orres 1650 1 next to the ski pass sales point and the Tourist Office in Les Orres 1800.
Center station 1650 in the Tourist Office reception area: 04 92 44 09 68 - Open only weekday mornings when the resort is open all day.
Where is the cinema in Les Orres?
On Place Hodoul 1650, opposite the riding school. Between the "Hug" and the "For You".
Yes, there's a nursery at the resort center in 1650 and another at Bois Méan in Le Orres 1800. It's open in summer for children aged 6 months to 5 years. A juni'Orres club is also open in summer for children aged 6 to 12. Link to the kids' club page.
Where is the ice rink in Les Orres?
Center station 1650 next to the ERC
I've lost my phone, my credit card, my equipment...where can I turn?
During the day, all kinds of lost items are brought back to the lifts and ticket offices... In the evening, everything is centralized at the tourist office. We have a shared board between the 1650 tourist office and the 1800 information point, as well as the cash desks, so that we can see at any given moment where the object has been returned.
Our staff are equipped with radios to communicate with each other. Teach your child to report to a professional as soon as possible if he or she gets lost. They can also contact the cash desks. Come and give us your child's description and your telephone number. Tip: leave your cell phone number in one of your children's pockets. It's the 1st thing we ask a lost child.
Where is the medical practice in Les Orres?
The doctor's surgery is on Place Hodoul, next to the snack bar "Le Spot", opposite La Bulle
Is there a radiology unit in Les Orres?
Yes, inside the medical practice.
What are the emergency services?
- MAISON DE LA SANTÉ - Les Orres 1650 - General practitioner: Stéphane MEGARNI - 04 92 44 03 40 - Osteopath: Laëtitia Lobelson - 06 23 70 62 46 - Nurses: Mmes Laetitia Ceard / Marie-Claire Berrard / Aurélie Camier - 06 12 41 49 91 - Masseur - kinésithérapeute - Le Melezet sur RDV 06 23 35 54 11 - Gendarmerie - Résidence Le Cairn : 04 92 44 06 70 - Police Municipale (in season) : 04 92 44 08 37 - 06 30 83 22 35 - Pharmacie - Place Emile Hodoul : 04 92 44 01 29 - Pompiers / SAMU : 18 ou 112 - Astreinte municipale : 06 28 47 52 82 A Embrun (à 15km) - Ambulance 0 800 50 50 26 - Hôpital : 04 92 43 73 00 - Infirmiers(ères) à domicile : Geslin Elise & Alleman Vincent : 07 82 08 60 46 - Secours en montagne 04 92 22 22 22 ou 112
Where can I recharge an electric vehicle?
Les Orres 1650 at the entrance to the seasonal parking lot next to the "Sunny Snow" building & Les Orres 1800 at the large parking lot near sherpa.
Are there free shuttles to Les Orres in summer?
No, there are no shuttles in Les Orres.
- Champs Lacas 1550 (approx. 400 spaces - free): In summer, the Champ Lacas parking lot is available free of charge for campervans. It's just a few steps from the municipal swimming pool. With Camping-car terminals: for electricity, water and oil change. For €3 tokens on sale at the 1650 Tourist Office (on sale all year).
- The Etoile parking lot in the resort center is a limited pay parking lot with a central payment system (1st hour free).
(GPS coordinates of resort center 1650: 6.55641 x 44.49311) - From the north: freeway to Grenoble 150 km. Follow either the N85 (Route Napoléon la Mure - Gap - Embrun) or the N75 (via Col de Lus la Croix Haute - Veynes - Gap - Embrun) - From the South: A51 freeway to La Saulce / Tallard via the D942 / N94 towards Embrun.
- CRICR Méditerranée (Centre Régional d'Information et de Coordination Routière): 0 972 957 934 - Road conditions in the Hautes Alpes department with InfoRoute 05: voice server 04 65 03 00 05: cameras, traffic conditions and pass status.
- From Paris: - overnight sleeper train Paris/Briançon (no change) - Embrun station stop (departure from Paris in the evening, arrival in Embrun early in the morning) - TGV Paris/Grenoble or Valence then TER to Embrun (approx. 6h) - From Marseille: Marseille/Briançon (no change) - Embrun station stop (15km from the resort) TER contact: 0 800 11 40 23 (free service and call)
Is there a transport service between Embrun station and the resort in summer?
Yes, les cars Zou (05 passengers) tel : 04 92 502 505 www.05voyageurs.com
FAQ PASS MULTI ACTIVITIES PASS
FAQ FESTIVAL DETOX & BIEN-ÊTRE
If you have not found the answer to your question, please contact the tourist office on 04.92.44.01.61
Or the lift information desk on 04.92.44.16.39
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