ACTIVITIES - RATES - CONDITIONS
What packages or activities are available on activites.lesorres.com?
I can buy the following mountain bike packages or activities online - 4h to 6 days (public price or web excluded), - Season mountain bike package - Other activities: multi-activity pass, kids' club, girly ride, detox festival... Not available on our website are packages requiring proof of age (over 75 or under 5) or personal situation (disabled, etc.), and pedestrian tickets.
I'm having trouble buying online?
Please contact our online sales assistance 04 92 44 16 27. For any other information, please contact 04 92 44 01 61. I'm having problems paying online: When you are in the payment module and you are unable to pay by credit card (e.g. your credit card has been refused), we advise you to contact your bank to find out why.
I haven't received confirmation of my online order?
A confirmation email is sent to you as soon as your order has been validated and paid for by credit card. Please check that this email is not in your spam folder. If you have any doubts about whether your order has been validated, log in to your account on the Activities SITE, and check that your order has been recorded in the "My orders" section and that your e-mail address has been entered correctly.
I bought my package and reload card online, where can I pick them up?
If you have not directly reloaded a reload card in your possession, your package can be collected from a package dispenser using the confirmation number and/or QR Code sent to you by email. The various available pick-up points are also indicated and geolocated on our Activities WEBSITE. In summer, you can pick up your lift pass at the lift pass machines located next to the 1650 ticket offices.
BUY - RECHARGE MY MTB PASS IN LES ORRES
How can I pay?
At the sales points: Cheques, cash, "ANCV Vacances" cheques (we don't give change), bank cards. We do not accept "sports vouchers", "ANCV Sport vouchers" or e-ANCV At ATMs: Bank cards only, CB and contactless CB. On our online sales site: Bank cards only (Visa, master card, euro card).
What should I do with the receipt given at the checkout?
Keep it! You must present it in the event of loss or breakage. Without it, we won't be able to help you out in the event of a problem. So put it in a pocket other than your ski pass, and preferably in a dry place (wallet, for example). Tip: take a photo of it with your smartphone, so you'll always have it with you!
WHICH MTB PASS TO CHOOSE
Which lifts are accessible to people with reduced mobility?
Chairlifts accessible to people with reduced mobility are identified on the piste map by a wheelchair logo. These include the Fontaines, Pousterle, Prélongis, Pic Vert, Champ Lacas, Crêtes and Prébois chairlifts, as well as the Préclaux carpet lift.
Can I wear my pass wherever I want, or attach it to an elastic band?
The hands-free card should preferably be carried on your left, as the detectors at the lift entrances are always on your left. Put your card alone in a closed pocket so that it doesn't fall out when you take something else out of your pocket. Avoid piercing the card, as this may damage the chip. Do not place metallic or magnetic objects (telephone, bank card, small change) in the same pocket, as this may interfere with the recognition of the hands-free support card.
Do I have to show my lift pass at every lift?
No, your lift pass is a magnetic card that automatically gives you access to the lifts. Simply carry it in a closed pocket on the left-hand side, as the lift detectors are on that side.
Can I get a refund for my rechargeable card at the end of my stay?
No, like most resorts, we don't charge a deposit on cards, as they can be reused for future stays in our resort or others using the Skidata system (the most widespread). So remember to take them with you on your next vacation! Hands-free mounts are also available in summer!
I can't mountain bike anymore. Can I lend my husband's week pass to someone else?
No. All packages are personal, non-transferable and non-transferable. It cannot be lent or transferred, even if you can't or don't want to use it anymore. Caution (cf CGV): Any person using a ski lift giving access to the ski area covered by these terms and conditions, without a pass, or with a pass that does not comply with these terms and conditions, will be liable to the following penalties and proceedings: Payment of a lump-sum indemnity in lieu of prosecution. This lump-sum indemnity is equal to: TWICE the value of a one-day public fare ticket issued by the company in the event of a ticket belonging to a third party or an unjustified reduced fare FIVE times the value of a one-day public fare ticket issued by the company in the event of a repeat of the cases of fraud referred to in the previous paragraph or the absence of a ticket. (Articles L342-15 R 342-19 et R 342-20 du Code du Tourisme)
I've lost my lift pass. What should I do?
Don't panic: if you've kept the paper receipt you received with your lift pass, or your Internet transaction number, take it to a sales outlet and we'll issue a duplicate lift pass for a €10 handling fee. The lost ski pass will be blocked and cannot be used by a third party.
VALIDITY OF SEASON PASS
Validity of season pass
The winter/summer season pass is valid for the entire winter season, from the first to the last day of opening. It is also valid on lifts open during the summer season. The summer season pass is valid for the entire summer season, from the first to the last day of operation.
How long are MTB passes valid for?
The duration of a ski pass is always expressed in consecutive days. For example, a 2-day pass is valid for 2 consecutive days from the first day of mountain biking specified at the time of purchase. The same conditions apply to packages of 3 to 6 consecutive days. Days not used during the validity of the package cannot be carried over or reimbursed (see General Terms and Conditions). For hourly passes, the number of hours is counted consecutively, without interruption, from the first passage through the first lift terminal. If the hour credit has not been used up by the time the lifts close, it will not be carried over to a later day, nor will it be refunded or exchanged.
When can I buy an hourly pass?
Hourly passes can be purchased whenever you like. If purchased online, the 4h package is dated for a given day of use, but at a chosen time of day. In this case, you can recharge several 4h at different times on the same hands-free device (same card). Ex: you can buy it at 09:28 and only start at 10:52, your pass will be valid until 14:52. If purchased at the cash desk or from a vending machine, the 4h pass is not dated. In this case, it can be used on the day and at the time of your choice before the season closes. ATTENTION: you can only have ONE 4h pass at a time on a hands-free device. Ex: you can buy it at 10:45 a.m. on Tuesday and use it from 11:40 a.m. the next day.
Can I straddle two days?
No. Even if you start too late to use the 4 hours or 3 hours, the unused part of the pass will not be carried over or refunded.
I'm a student, am I entitled to a preferential rate?
Please note that the student offer only applies to post-baccalaureate students. The "student" rate is only valid in winter. Yes, on presentation of a valid student card or proof of student status, you will benefit from the preferential rate for one day or more, depending on the length of your stay (purchase at the ticket office only).
Can I get a free or reduced-price pass online (e.g. for children under 5, students, senior citizens, disabled people)?
No, I have to go to a sales point with any official document (identity card, passport, family record book, etc.) or non-official document (health insurance card, health record) if you haven't thought of taking another form of proof. Please note, however, that without such proof, the sales host will not be able to issue a free pass.
I see uphill prices on some lifts, but what about downhill?
On our lifts, only the ascent is charged. You can borrow a free seat (if authorized) on the way down. People with reduced mobility. People with reduced mobility can benefit from a discount on presentation of a disability card. What's more, if the card specifies "need of accompaniment", the accompanying person will be entitled to free travel. All passes are, of course, valid for the same period. Please note that discounts cannot be combined, e.g. disabled discount + tribe offer.
What is the Exclu Web rate?
This rate applies to purchases made at least 48 hours before your 1st day of mountain biking, and only on our website. Please note that packages purchased at this rate are NOT EXCHANGEABLE OR REFUNDABLE. If you're not sure of your dates, it's best to stick to the public rate.
My child is ill. Can I get a refund for her pass?
Yes, any ticket issued at the public rate (which excludes "web excluded" rates) is modifiable or refundable as long as it has not been used and the expiry date of the ticket has not been exceeded.
PRACTICAL INFORMATION SERVICES & EMERGENCIES
Where can I find an ATM?
There are 2 Crédit Agricole cash dispensers: 1 in the shopping arcade opposite the bakery in Les Orres 1650 1 next to the ski pass sales point and the Tourist Office in Les Orres 1800.
Where is the post office?
Center station 1650 in the Tourist Office reception area: 04 92 44 09 68 - Open only weekday mornings when the resort is open all day.
Is there a nursery?
Yes, there's a nursery at the resort center in 1650 and another at Bois Méan in Le Orres 1800. It's open in summer for children aged 6 months to 5 years. A juni'Orres club is also open in summer for children aged 6 to 12. Link to the kids' club page.
I've lost my phone, my credit card, my equipment...where can I turn?
During the day, all kinds of lost items are brought back to the lifts and ticket offices... In the evening, everything is centralized at the tourist office. We have a shared board between the 1650 tourist office and the 1800 information point, as well as the cash desks, so that we can see at any given moment where the object has been returned.
Is my child lost?
Our staff are equipped with radios to communicate with each other. Teach your child to report to a professional as soon as possible if he or she gets lost. They can also contact the cash desks. Come and give us your child's description and your telephone number. Tip: leave your cell phone number in one of your children's pockets. It's the 1st thing we ask a lost child.
What are the emergency services?
- MAISON DE LA SANTÉ - Les Orres 1650 - General practitioner: Stéphane MEGARNI - 04 92 44 03 40 - Osteopath: Laëtitia Lobelson - 06 23 70 62 46 - Nurses: Mmes Laetitia Ceard / Marie-Claire Berrard / Aurélie Camier - 06 12 41 49 91 - Masseur - kinésithérapeute - Le Melezet sur RDV 06 23 35 54 11 - Gendarmerie - Résidence Le Cairn : 04 92 44 06 70 - Police Municipale (in season) : 04 92 44 08 37 - 06 30 83 22 35 - Pharmacie - Place Emile Hodoul : 04 92 44 01 29 - Pompiers / SAMU : 18 ou 112 - Astreinte municipale : 06 28 47 52 82 A Embrun (à 15km) - Ambulance 0 800 50 50 26 - Hôpital : 04 92 43 73 00 - Infirmiers(ères) à domicile : Geslin Elise & Alleman Vincent : 07 82 08 60 46 - Secours en montagne 04 92 22 22 22 ou 112
I have a motorhome:
- Champs Lacas 1550 (approx. 400 spaces - free): In summer, the Champ Lacas parking lot is available free of charge for campervans. It's just a few steps from the municipal swimming pool. With Camping-car terminals: for electricity, water and oil change. For €3 tokens on sale at the 1650 Tourist Office (on sale all year).
Pay & drop-off parking lot
- The Etoile parking lot in the resort center is a limited pay parking lot with a central payment system (1st hour free).
COMING TO LES ORRES IN SUMMER
By car :
(GPS coordinates of resort center 1650: 6.55641 x 44.49311) - From the north: freeway to Grenoble 150 km. Follow either the N85 (Route Napoléon la Mure - Gap - Embrun) or the N75 (via Col de Lus la Croix Haute - Veynes - Gap - Embrun) - From the South: A51 freeway to La Saulce / Tallard via the D942 / N94 towards Embrun.
For traffic information :
- CRICR Méditerranée (Centre Régional d'Information et de Coordination Routière): 0 972 957 934 - Road conditions in the Hautes Alpes department with InfoRoute 05: voice server 04 65 03 00 05: cameras, traffic conditions and pass status.
By train :
- From Paris: - overnight sleeper train Paris/Briançon (no change) - Embrun station stop (departure from Paris in the evening, arrival in Embrun early in the morning) - TGV Paris/Grenoble or Valence then TER to Embrun (approx. 6h) - From Marseille: Marseille/Briançon (no change) - Embrun station stop (15km from the resort) TER contact: 0 800 11 40 23 (free service and call)
FAQ PASS MULTI ACTIVITIES PASS
FAQ FESTIVAL DETOX & BIEN-ÊTRE
FAQ KIDS CLUB
If you have not found the answer to your question, please contact the tourist office on 04.92.44.01.61
Or the lift information desk on 04.92.44.16.39